SpinsCastle Online Casino Privacy Policy

At SpinsCastle Online Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit and use our platform at spinscastle.com. We encourage you to read this document carefully so you understand our practices and your rights as a user of our services. By accessing or registering an account with us, you acknowledge that you have read and agree to the terms described herein.

Who We Are

SpinsCastle Online Casino is operated by Spins Castle LTD, registered at Barge straat 1, and its wholly-owned subsidiary Spins Castle LTD (Hollandia 24). All payments are processed by Spins Castle LTD. We hold a Curaçao Master License (License No. 34389464EU) and operate in compliance with applicable data protection laws. As the data controller, we are responsible for safeguarding the personal data you provide to us when using our casino services.

What Information We Collect

We may collect the following categories of personal information when you register, play, or interact with our platform at SpinsCastle Online Casino:

Full name, date of birth, and contact details (email address, phone number)
Residential address and proof of identity documents for KYC verification
Payment information, including card details, bank account data, and cryptocurrency wallet addresses
Login credentials, account preferences, and session data
Gaming history, transaction records, and bonus activity
Device information, IP address, browser type, and operating system
Communications you send us via live chat, email, or other support channels

We collect this information directly from you during registration and account use, as well as automatically through cookies and tracking technologies embedded in our platform.

How We Use Your Information

At SpinsCastle, we use the personal data we collect for the following purposes:

To create and manage your account and verify your identity in accordance with our licensing obligations
To process deposits and withdrawals through supported payment methods including Visa, Mastercard, Bitcoin, and other regional options
To provide you with access to our 3,000+ games, live casino tables, sportsbook, and promotional offers
To communicate with you regarding account updates, bonus notifications, and customer support responses
To detect and prevent fraud, money laundering, and unauthorised account access
To comply with our regulatory obligations under our Curaçao gaming licence
To personalise your experience and improve our services based on your preferences and gameplay
To send you marketing communications where you have provided consent

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity — processing is required to fulfil our obligations to you as a registered player
Legal obligation — we are required to verify identities, prevent fraud, and comply with anti-money laundering regulations
Legitimate interests — we may process data to protect our business and improve our platform
Consent — for marketing communications and non-essential cookies, we rely on your explicit consent

Cookies and Tracking Technologies

Our SpinsCastle platform uses cookies and similar tracking technologies to enhance your browsing experience and understand how players interact with our site. We use the following types of cookies:

Essential cookies — required for the basic functioning of the website, including login sessions and security
Analytics cookies — help us understand traffic patterns and improve site performance
Preference cookies — store your language, currency, and display preferences
Marketing cookies — used to show you relevant offers and track the effectiveness of our promotions

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Payment processors and financial institutions to facilitate transactions
Game providers and software suppliers (such as Betsoft, Nolimit City, and others) to deliver gaming content
Identity verification and KYC service providers
Regulatory authorities and law enforcement agencies when required by law
Analytics and marketing service providers operating under data processing agreements with us

All third parties we engage are contractually obligated to handle your data securely and only for the specified purposes.

Data Retention

We retain your personal data for as long as your account remains active or as required by applicable law. In many jurisdictions, our licensing obligations require us to retain transaction and identity records for a minimum of five years following account closure. After this period, we securely delete or anonymise your data.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to legal obligations
The right to object to or restrict processing in certain circumstances
The right to data portability where technically feasible
The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team via the 24/7 live chat on our website or by emailing us directly. We will respond to verified requests in accordance with applicable data protection timelines.

Data Security

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. Our SpinsCastle Online Casino platform uses SSL encryption for all data transmissions, and we conduct regular security assessments of our systems. Access to personal data within our organisation is strictly limited to authorised personnel who require it for legitimate operational purposes.

International Transfers

As a global operator, we may transfer your personal data to countries outside your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection frameworks, to maintain the security and integrity of your information.

Responsible Gaming and Data

We take responsible gaming seriously at SpinsCastle Online Casino. Information you provide in connection with self-exclusion, deposit limits, or other responsible gaming tools is treated with the highest level of confidentiality and is only used to enforce the protections you have requested.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our customer support team is available 24/7 via live chat on our website, and we are happy to assist you in English, German, Spanish, French, Swedish, and other supported languages. We are committed to resolving any privacy-related concerns promptly and transparently.

Content updated: July 13, 2026